Privacy Policy

This Privacy Policy applies to the OptigoBroker website, applications, Client Area, Trading Terminal, support channels and other digital services through which OptigoBroker provides its services.

This Policy forms part of the contractual documents governing the account and should be read with the Terms and Conditions, AML and KYC Policy, Payment Policy and Cookie information.

Use of the service acknowledges receipt of this Policy. Where consent is legally required for a particular activity, such as optional marketing, non-essential cookies or publication on a leaderboard, a separate choice will be provided.

OptigoBroker may collect, use, store and transfer the following categories of personal data. The categories below summarise representative information, processing purposes and legal bases.

Identity and contact: name, birth date, nationality, identification details, photograph, signature, address, email and telephone, used for account administration, identity and age verification, security and support under contract, legal obligations and legitimate interests.

KYC and economic profile: occupation, trading experience, income, wealth, expected activity, source of funds and supporting evidence, used for AML/KYC, risk assessment, fraud prevention and account administration.

Payment and financial: bank details, cardholder name, masked card number, payment token, wallet address, transaction hash and tax identifier, used for deposits, withdrawals, ownership checks, fraud and chargeback prevention. Card security codes are not retained after authorisation.

Trading and transaction: balances, deposits, withdrawals, assets, Stake, direction, Expiry, Payout, results, bonuses and complaints, used for trade execution, account records, analytics, complaints, AML and fraud monitoring.

Technical and location: IP address, approximate location, time zone, device, browser, operating system, application version, identifiers, cookies and security logs, used for login, cybersecurity, restricted-country controls, fraud prevention, diagnostics and analytics.

Usage and profile: user ID, username, profile image, settings, surveys, feature use, referrals, leaderboard and copy-trading choices, used for platform functions, personalisation, support, product improvement and optional social features.

Audio, video and biometric: support-call recordings, verification video, selfie, facial comparison and liveness result, used for identity verification, AML, account security and dispute evidence where legally permitted.

Public and third-party: sanctions and PEP results, public registers, fraud databases, provider records and blockchain-analysis results, used for compliance, security, fraud prevention and source-of-funds review.

Information is collected directly when a person registers, completes verification, makes a payment, places a trade, changes account settings, contacts support, submits a complaint or participates in an optional feature.

Technical and usage information may be collected automatically through server logs, cookies, software development kits, fraud-prevention tools and similar technologies.

Information may also be received from payment institutions, banks, identity and address verification providers, sanctions and PEP screening providers, analytics services, affiliates, referral partners, public registers and authorities where lawful.

A Client providing information about another person must be authorised to do so and should ensure that the person receives appropriate privacy information.

OptigoBroker uses personal data to register and administer accounts; authenticate users; provide the Client Area and Trading Terminal; process trades, deposits and withdrawals; calculate balances and payouts; and deliver support.

Information is used to verify identity, age, address and payment ownership; conduct AML, terrorist-financing, sanctions and PEP checks; assess source of funds; prevent fraud, chargebacks, account takeover, market abuse and prohibited activity.

Information may be used to secure, maintain, diagnose, test and improve the platform; analyse performance; personalise settings; investigate incidents and complaints; maintain business and accounting records; and establish, exercise or defend legal claims.

Contact and preference data may be used for service messages. Optional marketing and targeted advertising will be handled according to the Client's choices and applicable law.

Processing may be necessary to enter into or perform the agreement with the Client, including account management, trading, payments, support and requested platform functions.

Processing may be necessary to comply with legal duties concerning AML and KYC, sanctions, fraud prevention, accounting, tax, regulatory requests, record keeping and lawful disclosure.

OptigoBroker may rely on legitimate interests such as platform security, service improvement, business administration, fraud prevention, analytics and protection of legal rights, after considering the interests and fundamental rights of affected persons.

Consent may be used where required, including for certain marketing, optional cookies, biometric processing or public social-trading features. Consent may be withdrawn without affecting processing already lawfully performed.

Other bases, including protection of vital interests or performance of a task required by applicable law, may be used where legally available.

Identity and security checks may compare document data, selfie or video images, device signals, payment data, location, account links and external screening results.

Automated systems may assign fraud, AML, sanctions, account-takeover or transaction-risk indicators. These indicators may trigger a request for documents, additional authentication, payment review or temporary restriction.

Where an automated decision produces a legal or similarly significant effect and applicable law grants the right, the Client may request meaningful information, express a view, challenge the outcome and obtain human review.

OptigoBroker will not use risk profiling to alter the recorded result of a valid trade. Trading corrections remain governed by the Terms and Conditions.

If leaderboard, social-trading or copy-trading features are offered, the Client will be informed which profile and performance information is visible before participation.

Published information may include a username or user ID, country indicator, optional profile image, rank, experience points, win-rate or return metrics, selected asset, direction and duration. The actual Stake or full account balance will not be made public by default.

Participation and visibility controls will be provided where reasonably available. Copy-trading information is provided to operate the selected feature and does not constitute personal investment advice.

OptigoBroker may use aggregated or de-identified trading statistics for analytics, security, product development and market insights where individuals are not reasonably identifiable.

Essential cookies and local-storage technologies support login, security, language, session continuity and core platform functions. Disabling them may prevent parts of the service from working.

Preference and analytics technologies remember choices and help understand platform performance and usage. Advertising technologies may measure campaigns or support interest-based advertising where permitted.

Cookies may be session-based, persistent or placed by an approved third party. Cookie identifiers may be linked to account or device information for security and fraud prevention.

Where required, a consent tool will allow the user to accept, reject or adjust non-essential cookies. Browser settings may also delete or block cookies.

OptigoBroker does not sell personal data. Information may be shared only where necessary and lawful with affiliates, payment providers, banks, identity-verification services, fraud and sanctions-screening providers, blockchain-analysis providers, cloud hosting, cybersecurity, communications, analytics, customer support and professional advisers.

A service provider may use information only for agreed purposes and must apply appropriate confidentiality, security and data-protection obligations.

Information may be disclosed to courts, regulators, financial-intelligence units, law enforcement, tax authorities or other competent bodies in response to law, legal process or a valid request, or to prevent harm, fraud or unlawful activity.

Information may be transferred during a merger, acquisition, financing, restructuring, insolvency or sale of assets, subject to confidentiality and continued protection.

OptigoBroker, its affiliates and service providers may process information in countries other than the Client's country. Data-protection standards may differ between countries.

Where required, OptigoBroker will use an available transfer mechanism such as an adequacy decision, approved contractual clauses, binding safeguards or another lawful basis, together with technical and organisational measures appropriate to the risk.

Information concerning the relevant safeguards may be requested through the privacy contact, subject to necessary confidentiality and security limitations.

Personal data is kept only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, AML and KYC, fraud prevention, accounting, disputes and enforcement.

Identity, verification, payment, transaction and trading records will generally be retained for up to seven years after account closure or the relevant transaction, unless a longer or shorter period is required by applicable law.

Security logs, cookie data, marketing records, recordings and unsuccessful application data may have different retention periods based on purpose, sensitivity and risk.

Data may be retained longer when required for litigation, an investigation, a legal hold, sanctions compliance or a lawful authority request. When retention ends, data is deleted, anonymised or securely isolated.

OptigoBroker applies proportionate administrative, technical and physical safeguards, including access controls, encryption in transit, secure credential handling, logging, monitoring, backup and service-provider review.

Access is limited to personnel and providers who need the information for authorised duties. Employees are subject to confidentiality and receive relevant security and privacy training.

No internet or storage system is completely secure. A Client should use a unique password, enable available multi-factor authentication, secure devices and immediately report suspected account compromise.

Where a personal-data breach creates a legally reportable risk, OptigoBroker will notify the competent authority and affected persons within the period and with the information required by applicable law.

OptigoBroker may send service-related messages necessary for the account even when the Client has opted out of marketing.

Promotional email, SMS, push notification or telephone marketing will be based on consent or another lawful basis available in the recipient's jurisdiction. Each electronic marketing message will provide a practical opt-out where required.

Opting out stops future marketing through the selected channel but does not affect account, security, payment, legal or support communications.

Advertising partners will receive only information reasonably necessary for measurement or permitted targeting and may not use it for unrelated purposes.

Depending on applicable law, a person may request access to personal data; correction of inaccurate data; deletion; restriction; objection; data portability; withdrawal of consent; and information about relevant automated decisions.

A request must be sent to support@optigobroker.com and may require identity verification. OptigoBroker will respond within the period required by applicable law.

A request may be limited or refused where necessary to protect another person, preserve security, comply with AML or record-retention law, exercise legal claims, prevent fraud or satisfy another lawful exception. The reason will be explained where permitted.

A person may complain to the data-protection authority available in the relevant jurisdiction. Contact details of any authority specifically applicable to the serving entity will be provided when established.

A Client may request account deletion through an available in-app control or by emailing support@optigobroker.com. OptigoBroker will verify the request before acting.

Deletion closes access and ends processing that is no longer necessary, including marketing. Trading, payment, AML, fraud, complaint and legal records may continue to be retained where required.

Account recovery may be requested through support and will require identity and security checks. An account may not be recoverable because of retention limits, a security event, legal restriction or the reason it was closed.

The services are not intended for persons under 18 years of age. OptigoBroker does not knowingly permit a minor to open or operate a live Trading Account.

If information indicates that an account belongs to a minor, OptigoBroker may restrict the account, verify age and delete information that is not legally required to be retained.

A link, embedded service, payment page or application operated by another organisation may be governed by that organisation's privacy policy. OptigoBroker does not control information independently collected by such a third party.

The Client should review third-party privacy terms before submitting information. The presence of a link does not by itself mean that OptigoBroker endorses every activity of the external service.

OptigoBroker may update this Policy to reflect changes in law, technology, services, providers or processing practices. Material changes will be communicated through the website, Client Area, email or another appropriate channel before they apply where required.

Earlier processing remains governed by the Policy and law applicable when it occurred. Where a new purpose requires consent, it will not begin until the required consent is obtained.

Website: optigobroker.com

Privacy requests and questions: support@optigobroker.com

Keep a copy of this Privacy Policy with the other OptigoBroker contractual documents.